Contact the practice
Tower House Surgery
Rink Road
Ryde
Isle of Wight
PO33 1LP
Telephone: 01983 817200
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:15am to 6:30pm |
| Tuesday | 8:15am to 6:30pm |
| Wednesday | 8:15am to 6:30pm |
| Thursday | 8:15am to 6:30pm |
| Friday | 8:15am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
Physical accessibility
The surgery has great access. It has good facilities for patients. These patients have disabilities. The building has wheelchair access. You can get in via the ramp and main entrance. The entrance has automatic sliding doors. All our corridors and doorways are wheelchair accessible. All consulting and treatment rooms are on the ground floor. The toilet facilities for disabled patients are near the main entrance. If you have any other disability needs that our staff are not currently meeting, please speak to a member of our staff.
Parking: We have on and off-street disabled parking available on a first-come, first-served basis. There are also spaces in our own carpark. Parking spaces are limited. If you need any assistance, please let our reception staff know.
Our practice premises are fully accessible to patients and staff, with step-free access and an internal lift providing access to all floors. This ensures compliance with the Equality Act and supports patients with mobility challenges.
How to make a complaint
We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly if you have a complaint about any aspect of the services we provide, please write to the Business Manager or email:
hiowicb-hsi.towerhouse@nhs.net.
If you do make a complaint we will acknowledge this in writing within 3 working days, and will endeavour to provide you with full details of our investigation and conclusions within 28 working days from the date your complaint was received. It may take longer to provide you with a final response if more information or investigation is needed. If you do not feel that we have dealt with your complaint to your satisfaction we will direct you to the appropriate authority to help you.
