About the Practice

The Integrated Care Board (ICB) is the new NHS-led organisation responsible for developing a plan to meet the health needs of our population and the NHS budget, and replaces Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG) and Portsmouth Clinical Commissioning Group.

Postal address for the ICB:

NHS Hampshire and Isle of Wight Integrated Care Board
Hampshire Fire and Police Headquarters
Leigh Road
Eastleigh
SO50 9SJ

Phone: 02380 627444

If you would like more information about the ICB please visit their website – www.hantsiowhealthandcare.org.uk

There are six values that all staff, everyone from porters, physiotherapists, nurses, paramedics and gardeners to secretaries,
consultants, healthcare scientists and phlebotomists are expected to demonstrate:

• working together for patients. Patients come first in everything we do.
• respect and dignity. We value every person – whether patient, their families or carers, or staff – as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits.
• commitment to quality of care. We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience right every time.
• compassion. We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s pain, distress, anxiety or need.
• improving lives. We strive to improve health and wellbeing and people’s experiences of the NHS.
• everyone counts. We maximise our resources for the benefit of the whole community, and make sure nobody is excluded, discriminated against or left behind.

Our Responsibilities

• You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
• Respect for religious and cultural beliefs will be honoured.
• We aim to answer the telephone promptly and courteously.
• You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc). We will offer medical advice and information for the promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.
• Home visits will be made when requested and if a doctor feels that you are not well enough or not able to attend the surgery. The final decision rests with the doctor.
• We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
• On registering as a new patient you will be offered a health check.
• If your doctor believes that you need a second opinion then this will be arranged.
• You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.

Your Responsibilities

• We ask that you treat our doctors and all practice staff with courtesy and respect.
• The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.
• You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address or name and remember to give us your telephone number and postcode.
• If you wish to see your medical records, please put your request in writing to your GP.   Arrangements will then be made with you. A charge may be made for access to medical records.
• Please contact the surgery between 9.00 and 10.30am for a home visit during the day.
• If tests are ordered for you, please contact the surgery for the results.
• Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.
• If you are aged 16-75 and have not seen a GP or nurse in the past three years and feel you need a health check, you may, if you wish, make an appointment at our health promotion clinic.
• If you are aged 75 or over and have not seen a GP or nurse in the past 12 months and feel you require a health check, please speak to one of our practice nurses.
• Please check our patient information booklet for the procedure for obtaining repeat prescriptions.
• Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, please contact the hospital concerned.

The staff at this practice record information about you. They record info about your health. They do this so you can get the right care and treatment. We need to record this information. It includes the details of the care you receive. We may need it if we see you again.

We may use some of this information for other reasons. For example, to help us protect the public’s health. And to plan for the future, train staff, and do health research for all.

We are in research studies. We provide anonymised information from patients’ notes. This information can’t identify you. It gives researchers none of your personal details. We add patients’ records to a big, anonymous database. It contains records from millions of patients across the UK. This information is used by researchers outside this practice.

The databases to which we contribute anonymised records are managed by companies outside the NHS which do not have access to your personal details, only to anonymous medical records.

Researchers use the data for research purposes. It covers topics such as drug safety. It also covers disease and prescribing patterns. And it covers health and public economics. Many of these studies provide useful data. They give it to medical staff. They cover diseases and drug use. They also cover outcomes of disease or treatment. Academic researchers or companies may do these studies. However, no researcher has access to your full details. These include your name and address, initials, or your full date of birth. The researchers are not given the GP’s information. They are not given the practice’s name, address, or post code.

If you want to opt out of this data collection, please tell your doctor. We will not collect or use any data from your records for research purposes. This will not affect your care in any way.

If the research requires you to provide more about yourself, the practice will contact you. They will ask if you are willing to take part. We will not publish your name in any results.

Note that you have a right of access to your health records.

If you want to know more or have concerns, you can ask your GP or the Practice Manager.

A GP partnership is a collaborative arrangement where General Practitioners (GPs) come together to manage and operate a medical practice. This partnership model allows GPs to share responsibilities, resources, and expertise, ensuring the delivery of high-quality healthcare services to patients.

Key Features of GP Partnerships:

1. Shared Responsibilities: Partners work collectively to manage the practice, including clinical duties, administrative tasks, and financial management.
2. Collaborative Decision-Making: Decisions regarding the practice’s operations, patient care, and strategic direction are made jointly, ensuring a balanced approach that considers diverse perspectives.
3. Resource Sharing: By pooling resources, GP partnerships can offer a wider range of services and invest in better facilities and equipment, enhancing patient care.
4. Financial Management: Partners share the financial risks and rewards of running the practice, which can include managing budgets, expenses, and revenues.
5. Legal Structure: Most GP partnerships operate under a partnership agreement, which outlines the obligations, responsibilities, and rights of each partner. This agreement is crucial for ensuring smooth operations and resolving any disputes that may arise.
6. Flexibility and Support: Being part of a partnership provides GPs with support from their colleagues, allowing for flexible working arrangements and shared on-call duties.

Why Choose a GP Partnership?

GP partnerships offer a supportive and collaborative environment that benefits both practitioners and patients. By working together, partners can provide comprehensive care, improve practice efficiency, and maintain a sustainable healthcare service for the community.

For more information about our GP partnership and how we operate, please feel free to contact us directly.

Our Commitment to You:
We are committed to delivering exceptional healthcare services in a supportive and collaborative environment. Our team works closely to ensure that every patient receives personalised care tailored to their individual needs.